Information We Collect

When you use our financial analysis services, we collect various types of information to provide you with personalized insights and improve our services. This includes personal details you provide directly, such as your name, email address, phone number, and business information when you create an account or contact us.

We also automatically collect technical information about your device and how you interact with our website. This includes your IP address, browser type, operating system, pages visited, time spent on our site, and referring websites. Our analytics tools help us understand user behavior patterns and optimize our platform performance.

• Contact information including name, email, phone number, and business address
• Financial data you upload or connect through authorized integrations
• Usage data and website interaction patterns
• Device information and technical specifications
• Communication records when you contact our support team

How We Use Your Information

Your information helps us deliver accurate financial analysis and maintain our service quality. We use your data to generate personalized reports, identify trends in your financial performance, and provide recommendations tailored to your business needs.

1. Provide financial analysis services and generate custom reports based on your data
2. Communicate with you about your account, service updates, and important notifications
3. Improve our platform functionality and develop new features that benefit our users
4. Ensure security and prevent unauthorized access to your account and data
5. Comply with legal obligations and respond to lawful requests from authorities
6. Send educational content and service updates that may interest you (with your consent)

We process your information based on legitimate business interests, contractual necessity, legal compliance, and your explicit consent where required. You have control over how we use your data for marketing purposes and can opt out at any time.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we may share certain data with trusted service providers who help us operate our platform and deliver our services. These partners are contractually bound to protect your information and use it only for specified purposes.

We may also disclose your information when required by law, to protect our legal rights, prevent fraud, or ensure user safety. In the event of a business merger or acquisition, your data would be transferred under the same privacy protections outlined in this policy.

Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 and Australian Privacy Principles (APPs), you have specific rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.

You can request access to the personal information we hold about you, ask us to correct inaccurate data, or request deletion of your information in certain circumstances. You also have the right to restrict how we process your data or object to certain types of processing.

• Access your personal information and understand how we use it
• Correct inaccurate or incomplete information in your account
• Request deletion of your data when no longer necessary for our services
• Restrict or object to certain processing activities
• Receive your data in a portable format for transfer to another service
• Withdraw consent for marketing communications or optional data processing

To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and may ask for identity verification to protect your privacy. Some restrictions may apply based on legal obligations or legitimate business needs.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards designed to meet industry standards and regulatory requirements.

All data transmission occurs through encrypted connections using TLS 1.2 or higher. Your information is stored on secure servers with restricted access controls, regular security monitoring, and automated backup systems. Our team receives ongoing security training and follows strict data handling procedures.

• End-to-end encryption for data transmission and storage
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Employee background checks and confidentiality agreements
• Incident response procedures for potential security breaches
• Regular data backups with secure off-site storage

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Different types of data have different retention periods based on their purpose and regulatory requirements.

Account information and financial data are typically retained while your account remains active and for seven years after closure to meet Australian tax and business record requirements. Communication records and support interactions are kept for three years to maintain service quality and resolve potential issues.

When data reaches the end of its retention period, we securely delete it using methods that prevent recovery. You can request earlier deletion of certain information, though some data may need to be retained for legal compliance. We'll inform you of any retention requirements that prevent immediate deletion.

1. Active account data: Retained while account is active plus seven years
2. Financial analysis reports: Seven years from creation date
3. Support communications: Three years from last interaction
4. Marketing data: Until you withdraw consent or two years of inactivity
5. Security logs: Eighteen months for monitoring and investigation purposes

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our platform is used. These small files are stored on your device and help us provide personalized service and improve functionality.

Essential cookies are necessary for basic website operation and cannot be disabled. Analytics cookies help us understand user behavior and improve our services. Preference cookies remember your settings and choices. Marketing cookies may be used to show you relevant content based on your interests.

You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may affect website functionality and your user experience. We respect your choices and provide clear options for managing your cookie preferences.

Children's Privacy

Our financial analysis services are designed for businesses and adult users. We don't knowingly collect personal information from children under 13 years of age. If we become aware that we've collected information from a child without appropriate parental consent, we'll take steps to delete that information promptly.

Parents and guardians who believe their child has provided personal information to us should contact our privacy team immediately. We'll investigate the matter and take appropriate action to protect the child's privacy and comply with applicable laws.

Our website and services contain content appropriate for business professionals and may not be suitable for children. We encourage parents to monitor their children's online activities and educate them about sharing personal information safely.

International Data Transfers

While we primarily operate within Australia, some of our service providers and technology partners may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only transfer data to countries with adequate privacy protections or under specific safeguards such as contractual clauses that ensure equivalent privacy standards. These measures help maintain the security and privacy of your information regardless of where it's processed.

Current international transfers may occur to service providers in the United States, European Union, and other jurisdictions with strong privacy frameworks. We regularly review these arrangements to ensure they meet Australian privacy standards and provide adequate protection for your information.

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes that affect how we handle your personal information, we'll notify you through email or prominent website notices.

Minor updates, such as clarifications or formatting changes, may be made without individual notification. We encourage you to review this policy regularly to stay informed about how we protect your privacy. The current version will always be available on our website with the last updated date clearly displayed.

Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with significant changes, you have the option to close your account or contact us to discuss your concerns before the changes take effect.